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foojeekel's avatar
foojeekel
New Contributor
7 months ago

Apple Watch Unlock not working

Hello,

I work for an MSP and we have a client experiencing an issue with Apple Watch unlock functionality over the past few weeks. Her Mac and other apps unlock fine, but 1Password consistently prompts for a password instead of using the Apple Watch. We have tried reinstalling 1Password, toggling all relevant settings, and have exhausted our troubleshooting options.

I noticed several posts discussing this known issue. Is there an update on when a resolution might be available?

Thank you for your assistance.

1Password Version: Latest
Extension Version: Latest
OS Version: macOS 14.5
Browser: Firefox

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Hello foojeekel! 👋

    I'm sorry that your client is running into trouble with Apple Watch unlock for 1Password. There are a few different issues that our developers are working to resolve. To identify the specific issue that your client is running into, and provide further advice, I'd like to ask you to create a diagnostics report from your client's Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • foojeekel's avatar
    foojeekel
    New Contributor
    7 months ago

    Thank you, Dave! I will work with my client on this. Appreciate the partnership.

    Best,
    Kel

  • foojeekel's avatar
    foojeekel
    New Contributor
    6 months ago

    Hi 1P_Dave , I sent those diagnostics over to the address provided but have not yet received a reply from BitBot. I'll post it whenever I receive it. Thanks for your patience, I was OOO and just now available to connect with my client and retrieve the diagnostics.

  • foojeekel's avatar
    foojeekel
    New Contributor
    6 months ago

    Just received the Support ID Number: XWI-72943-867

    Thanks!
    Kel

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    foojeekel

    Thank you for posting the Support ID! One of my colleagues will reach out to you soon via email.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: XWI-72943-867