Forum Discussion

TomWolsky's avatar
TomWolsky
Super Contributor
5 years ago

Application closes after entering password

I'm in Safari and want to load username and password for a site. I click the 1P extension icon and Open 1Password. I have to enter my password. I do, click the arrow, and the application closes. Repe...
betas
roustem's avatar
roustem
Icon for 1Password Team rank1Password Team
5 years ago

Thank you for reporting this issue, TomWolsky!

Would you be able to send us the application logs? They are available in the ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/logs.

You might also be able to use the Help > Troubleshooting > Open Logs Folder menu in 1Password before you unlock it.

If you could email them to support@1password.com and mention this forum post, it would be great!