Ticket TEF-28347-798 – Apple-managed account cannot join family plan + app login issue

Hello,

I opened support ticket TEF-28347-798 on Tuesday, March 3 at 9:50 AM and verified my email shortly afterward. I also sent follow-up replies later Tuesday evening and again on Thursday afternoon.

It is now Friday afternoon (March 6), so it has been nearly a week since the original ticket was opened and I have not yet received a response.

My main issue is that my existing 1Password account is managed through the Apple App Store. When I attempt to join a 1Password Family plan, the invitation link always loads “Create your account” instead of linking to my existing account, even when I am already logged in.

From what I understand, this likely requires converting the Apple-managed account to a standard 1Password membership so it can join the family plan.

Additionally, I am currently unable to sign in to the 1Password app with the family account on my phone, even though the same credentials work on the web.

This situation has become pressing because I need to complete a migration of my passwords and currently cannot finish that process.

Could someone from the team please help escalate ticket TEF-28347-798 or take a look at the account status?

Thank you very much for any assistance.