Forum Discussion

adrchen's avatar
adrchen
New Contributor
2 years ago

Archive, Recently Deleted

I just migrated from v6, and there were a bunch of items on the Archive. I moved them to the Personal vault (along with everything that was created on Imported default), and for some reason I see a bunch of entries on Recently Deleted on macOS.

I tried to restore them, but they remain in the same spot (macOS). If I go to the website, only one entry shows up (one that I just added).

1Password Version: 8.10.33
Extension Version: Not Provided
OS Version: macOS 14.5
Browser: Safari

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    adrchen

    Thank you, one of my colleagues will reach out to you via email soon. 🙂

    -Dave

  • adrchen's avatar
    adrchen
    New Contributor
    2 years ago

    Hello, Dave. I did send an email earlier, but it was about something else, I think that the information is getting mixed? I'll write another email.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello adrchen! 👋

    I'm sorry that you're running into trouble when migrating from 1Password 6. Our support team over on the email side, since they have access to your account information, can best assist with this and I see that you've already reached out to them. One of my colleagues will send you an email as soon as possible.

    To prevent duplication of efforts, I'm closing this thread. 🙂

    -Dave

    ref: FUU-17571-912