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New Contributor

31 days ago

Solved

Are there human beings at 1Password Customer Support?

I have just set up a trial account. I have completed the set up but am unable to login with my password. Trying to reset it is a futile and ripe with circular logic / help on the site. There is ZER...

passkeys

jeremyw013
31 days ago
Did you ask the chatbot "Can I speak with a team member?" It'll tell you to contact the team at mailto:support@1password.com. I've spoken with human support several times, including in the last week.

jeremyw013

New Contributor

31 days ago

Did you ask the chatbot "Can I speak with a team member?" It'll tell you to contact the team at mailto:support@1password.com. I've spoken with human support several times, including in the last week.

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I have just set up a trial account. I have completed the set up but am unable to login with my password. Trying to reset it is a futile and ripe with circular logic / help on the site. There is ZERO support from 1Password besides a chatbot that tells me the same thing I read on the site or directs me to the \"community\" (despite the Support page indicating I can reach a team member). Neither provides the answers I seek.

Discovering this poor customer service policy early on - before I could even import my Lastpass data was a godsend! I just need to figure out how to get ahold of the Customer Support Vapor at 1Password to cancel my account & credit card as 1 hour of this 14 day trial has taught me MORE than enough about 1Password! Thanks!

","kudosSumWeight":0,"postTime":"2025-05-24T09:23:01.804-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:passkeys","text":"passkeys","time":"2024-10-18T14:28:47.665-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156697_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":44},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

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Did you ask the chatbot \"Can I speak with a team member?\" It'll tell you to contact the team at mailto:support@1password.com. I've spoken with human support several times, including in the last week.

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Did you ask the chatbot \"Can I speak with a team member?\" It'll tell you to contact the team at support@1password.com. I've spoken with human support several times, including in the last week.

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