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sdoty004's avatar
sdoty004
New Contributor
4 years ago

Asking for sign on key

When signing online 1Password was asking for user name and password, now the sign on page is asking for, user name, password, and "key". I don't know now how to have the sign on just ask for "userna...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi sdoty004:

Are you signing into your 1Password account on a new device? After signing into the 1Password app or my.1Password.com, you should not be asked for the Secret Key again, just your account password. Let me know if this is the case, and I can dig into it further with you!

Jack