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Former Member's avatar
Former Member
4 years ago

Authenticate to unlock 1Password frozen prompt on Ubuntu 20.04

After the system goes into the sleep mode most of the time after an unlock I get this prompt. There's nothing that can be done with it though. The window is completely frozen so you can't dismiss it ...
linux
Mathieu_1P's avatar
Mathieu_1P
Icon for 1Password Team rank1Password Team
4 years ago

I'm so sorry you are encountering this frustrating issue.

This looks exactly like an issue in gnome-shell that has since been resolved. Unfortunately, Ubuntu hasn't yet backported that fix into 20.04. The Ubuntu issue tracker suggests restarting gnome shell via Alt + F2 => r to clear that stray window but that's not ideal if you have open work. It looks like the first release of Ubuntu that has this bug fixed is currently Hirsute (21.04).

I wish I had a better answer for you, please let me know if something doesn't line up.

References:
- https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1824874
- https://gitlab.gnome.org/GNOME/gnome-shell/-/issues/3026