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Forum Discussion
jeffer23
4 years agoOccasional Contributor
Authenticator App
I am confused on the Two factor authentication. 1Password gave me steps to scan in a QR code to set it up but I can't even access it to use it on my phone now. I found an app for Google Authenticat...
Former Member
4 years agojeffer23 You must have used an authenticator app or Apple keychain to scan the QR code and generate the 6 digit passcode required to enable two factor authenticaiton. If you can't find the 6 digit passcode in an authenticator app or Apple keychain then you'll need to disable two factor authentication.
You can disable two factor authentication from any 1Password app where you are logged-in. If you are not logged in to a 1Password app then try logging-in to 1password.com from a browser where you have logged in before. If all that fails then send an email to mailto:support@1password.com from the email address you use for 1Password explaining the problem. They will ask you some security questions and disable two factor authentication for you.
Before enabling again, consider whether you need two factor authentication. The combination of account password and secret key already gives your 1Password account very strong protection. If you decide that you still want to enable it then choose an authenticator app that backs-up your two factor authentication secrets. I wouldn't recommend Google Authenticator because you lose your two factor authentication passcodes if you lose or factory reset your phone.