Forum Discussion

boubou's avatar
boubou
New Contributor
2 months ago
Solved

Auto fill my 2FA token.

Hi,

From time to time, my 2FA token is not filled in automatically. For example, on the support.fortinet.com website, my token is not always filled in automatically when I log in. Is there something I can do to ensure it fills in automatically?

Is it a way to find the cause of that issue ?

Thanks in advance.

Sebastien

browser extension
windows
  • kevin_li's avatar
    kevin_li
    2 months ago

    Hi boubou,

    Since I cannot test on the fortinet.com website personally, I'd like to ask you to grab a page structure of the website, here are the steps:

    1. Navigate to the site and place your cursor in the one-time password field.
    2. Right-click(ctrl + click) in the input field to bring up the page context menu, and choose "1Password - Password Manager".
    3. Click "Help" and choose "Collect Page Structure".
    4. 1Password will save a .json file to your "Downloads" folder.

    Then, can you email the page structure to us at:

    support@1Password.com 

    With your email, let's include:

    • A link to this thread:
    • Your Community username: 

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    -Kevin

  • boubou's avatar
    boubou
    New Contributor
    2 months ago

    Thanks for your reply.

    Your support ticket ID is BVH-69493-714.

    Please let me know if you need anything else.

    • kevin_li's avatar
      kevin_li
      Icon for 1Password Team rank1Password Team
      2 months ago

      Hi boubou,

      I have located your email ticket. Let's move the conversation over there to avoid duplicated efforts. 

      Thanks. 

      -Kevin 

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    2 months ago

    Hi boubou,

    Since I cannot test on the fortinet.com website personally, I'd like to ask you to grab a page structure of the website, here are the steps:

    1. Navigate to the site and place your cursor in the one-time password field.
    2. Right-click(ctrl + click) in the input field to bring up the page context menu, and choose "1Password - Password Manager".
    3. Click "Help" and choose "Collect Page Structure".
    4. 1Password will save a .json file to your "Downloads" folder.

    Then, can you email the page structure to us at:

    support@1Password.com 

    With your email, let's include:

    • A link to this thread:
    • Your Community username: 

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    -Kevin