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Forum Discussion

dfsmetsfan's avatar
dfsmetsfan
New Contributor
9 months ago

Auto fill

I would like to see Auto Fill for EVERY login. I only get it now for a few nd it's extremely frustrating. It used to be there...what happened?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello dfsmetsfan, thank you for writing in. I'm sorry about the issue you are bumping into with 1Password. That certainly does not sound like expected behaviour.

    So that I can take a closer look at the issue you are experiencing and troubleshoot further, I’d like to request that you send us some information to support+forum@1Password.com.

    With your email, please include:

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon

  • dfsmetsfan's avatar
    dfsmetsfan
    New Contributor

    Sorry its taken so long...been a crazy few days. Nothing is working in Chrome. I can't even get 1 Password to open. It all seems to work fine in Firefox but I don't really use it any longer. I may have to go back to it though. Not sure what to tell you. Thanks Evon for the offer to help, however.

  • dfsmetsfan

    If you want to help jump start things you could try the following while waiting on a reply from the team. Ensure Chrome is up to date and also give the device a restart. Be sure to open Chrome to allow it to check for updates after the restart. Also apply any remaining updates, if present.

  • dfsmetsfan's avatar
    dfsmetsfan
    New Contributor

    Thanks ag_tommy. Chrome is automatically updated. It's easier that way. I also have the issue on my tablet. Not sure it's worth the trouble. This used to work so well all the time until they changed it...

  • jackendres's avatar
    jackendres
    New Contributor

    I have the same issue. Auto fill not working on windows. All is updated, restarted, etc. just not working

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello dfsmetsfan, jackendres. I'm sorry about the Autofill trouble you're both experiencing. I'm not able to recreate an issue on my end.

    I recommend sending an email to support+forum@1Password.com with additional information so that our support team can help you. With your email, please include a console log after the issue occurs:

    1. First, please recreate the issue you're experiencing.
    2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser.
    3. Attach the file to your email.

    I hope to hear from you.

    -Evon

  • jackendres's avatar
    jackendres
    New Contributor

    Not sure how to do what you suggested. I go to a site and no auto fill is suggested. Just not working.
    I'd like to cancel this subscription

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team

    jackendres

    I'm sorry that you're experiencing issues with autofill. Can you send an email to support+forum@1password.com with a link to this thread? We can assist you further there with the current autofill issue or help you with cancelling if preferred.

    After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David