Forum Discussion
Auto filling personal information
When I auto fill my personal information into a web site it will fill in all the information correctly but it will not let me enter it. It is like the websites do not see the information. . The submit buttons on the web sites don't highlight to summit my information. I have to re enter it manually.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
1 Reply
- 1P_Dave
Moderator
I'm sorry that macOS moved the 1Password app into the "Relocated Items/Incompatible" folder on your father's Mac. Since this action was performed by macOS on his device, I recommend reaching out to Apple Support so that they can investigate why this occurred:
Aside from this article from Apple, this behaviour doesn't seem to be documented anywhere and the team and I haven't been able to reproduce it. Because of this, Apple's support team will be in the best position to investigate what might have occurred on your father's Mac further.-Dave
- wjmorrow62New Contributor
On my iMac, running 15.5 currently, it has happened multiple times (i.e. MacOS moving my 1Password app to the incompatible folder). I am not running any third party anti-virus software and the app is installed in the Applications folder. I will try Apple Support if this keeps happening, but I wanted to add my voice to the discussion, because it apparently isn't that unique.
- 1P_Dave
Moderator
I'm sorry that you've seen the issue multiple times. If you can, let us know what Apple Support says.
-Dave