Forum Discussion

SirShanksalot's avatar
SirShanksalot
New Contributor
3 years ago

Autofill 2FA not working on WordPress Wordfence Login Security plugin (1P8)

Seems to be a common thread still across a number of sites and services. Field is called: 2FA Code
It autofills the login/username instead.

1Password Version: 8.7.1
Extension Version: Not Provided
OS Version: MacOS 12.4
Referrer: forum-search:autofill 2fa wordfence

browser extension
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi SirShanksalot:

    I was able to locate your email to us, and I see one of my colleagues has gotten back to you with some additional steps to try. Let me know if that improves your state of play!

    Jack

    ref: TJE-31832-791

  • SirShanksalot's avatar
    SirShanksalot
    New Contributor
    3 years ago

    Hi Jack!

    I did send that email (Saturday, 25 Jun, 13:24 AEST), however still never got a BitBot email back in over a day (checked spam). Should there have been anything special in the subject line?

    Jason

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi SirShanksalot:

    Thanks for reporting this! To take a closer look at why 1Password in the browser might not be recognizing this field properly, are you able to collect the page details? Right click the 1Password icon in your browser's toolbar, then choose Help > Collect Page Structure. Attach the downloaded file to an email addressed to support+x@1password.com and include a link to this thread, and your username SirShanksalot. You'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here and I'll be able to connect the dots and locate your email to us. Thanks!

    Jack