Forum Discussion

Sarasarasara's avatar
Sarasarasara
New Contributor
2 years ago

Autofill doesn't work on Samsung S24 Ultra

I've followed instructions step by step, but it seems the phone does not recognize 1password as a password application. What can I do? 1Password Version: Not Provided Extension Version: N...
android
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello, agentsmith1337. Thank you for writing in. I'm sorry about the Autofill issue you're experiencing on your Samsung device.

So that the team can take a closer look at the issue you're experiencing, I'd like to ask you to create a diagnostics report from your Android device:

  • https://support.1password.com/diagnostics/#1password-8-android

Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/comment/712621/#Comment_712621
  • Your forum username: agentsmith1337

Please do not post your diagnostic report to the forum. It is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.

Thank you!

-Evon