Forum Discussion
Autofill has stopped working, which it does from time to time.
I've been using 1Password on several devices successfully for a couple of years. Lately, Autofill on my Windows 10 on PC with Chrome has stopped working, which it does from time to time. I've used it successfully several times today, on several websites, then it suddenly stopped working. It does this from time to time. I go through the usual steps of visiting the 1Password.com website, logging in, then out, then in, disabling the extension, then re-enabling it, and it works for a while. Later in the day, for no reason, it no longer works, even on sites it worked on earlier today. Whereas earlier in the day, click on a website's username field prompted 1Password to show my logins (sometimes, more than one account - mine and my wife's), I picked one, and logged in fine. Later, this failed on the same website - I have to resort to popping up the extension, copying the username and password, etc., and pasting it.
This have been happening fairly frequently, and I'm not logging out of 1Password, or my PC, or anything unusual.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:https://1password.community/search?Search=autofill%20not%20working%20on%20windows%20desktop
23 Replies
steph_giles1Password Team
Hey everyone,
It sounds like there may be a few different issues that you are running into here. The best way for us to help provide accurate guidance to get things on track would be for you to send some further details over via email so we can work on each case individually. If you are able to could you please send over the following:
Please attach the reports to an email to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Thank you!
I'm having the same issue as well. It has existed for weeks now. Based on one observation, it might have something to do with the extension auto-updating. When I last noticed the extension not working, I saw that it was updated. Perhaps it's disabling itself of the update and not re-enabling itself? Or crashing? Just a guess, but this issue is not specific to one user.
I don't need to close the Chrome browser to correct the problem. Disabling, then enabling the 1Password Chrome extension, and logging back into 1Password, usually fixes the problem. However, it will fail again some seemingly arbitrary time later. I don't have a clue why this failure re-occurs, and I find the necessity to disable/enable and log in again annoying.
1P_DavidHi @spmetivier,
I've tested filling on the Chase website and was able to fill without any issue when I had
https://www.chase.comstored as the website in the Chase item's details. Since you've mentioned that this is occurring on multiple sites, can you confirm if the behaviour continues after fully closing and relaunching your Chrome browser?- steph_giles
Thanks for getting back to me @spmetivier
Let's start with www.chase.com, can you find the item you have saved for this website in your 1Password and let me know the URL that is saved within it? Feel free to send a screenshot but please by mindful to hide any personal information before doing so.
Thank you!
