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Former Member
3 years agoAutofill has stopped working, which it does from time to time.
I've been using 1Password on several devices successfully for a couple of years. Lately, Autofill on my Windows 10 on PC with Chrome has stopped working, which it does from time to time. I've used it successfully several times today, on several websites, then it suddenly stopped working. It does this from time to time. I go through the usual steps of visiting the 1Password.com website, logging in, then out, then in, disabling the extension, then re-enabling it, and it works for a while. Later in the day, for no reason, it no longer works, even on sites it worked on earlier today. Whereas earlier in the day, click on a website's username field prompted 1Password to show my logins (sometimes, more than one account - mine and my wife's), I picked one, and logged in fine. Later, this failed on the same website - I have to resort to popping up the extension, copying the username and password, etc., and pasting it.
This have been happening fairly frequently, and I'm not logging out of 1Password, or my PC, or anything unusual.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=autofill%20not%20working%20on%20windows%20desktop
23 Replies
- Former Member
I'm not finding Help > Generate Diagnostics.
Am I supposed to be using an app on my desktop? I always access 1Password via my browser, and using the Chrome plugin, never a specific app on my PC. (I do use the app on my mobile devices.) - Former Member
I'm happy to provide the requested documentation. My first question is, how do I determine which version of 1Password I'm using? I can't find it anywhere. I'll assume version 7 for now, and attempt to follow the instructions.
- steph_giles
1Password Team
Hey @spmetivier,
I'm sorry for the trouble you are having with 1Password in your browser. I think it would be helpful if we could dig a little deeper into what may be going wrong. When you next experience this behaviour can you send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!