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Daniel117's avatar
Daniel117
New Contributor
2 months ago

Issues with unlocking, filling and saving passwords

I started using 1Password about 15 years ago when it was exclusively an OS X app. I remember 1Password being very reliable (I had very few, if any, issues with it), which is why I kept using it over the years and ultimately implemented 1Password for Business it when I became an IT administrator. However, ever since 1Password transitioned into a subscription-based model (I think this also coincided with them moving away from native apps and to cross-platform Electron development), 1Password has been an unreliable mess. I kept expecting AgileBits to iron out the issues, that things would eventually get better, but they just haven't. It's been about 3 years now and I still constantly have problems with basic functionality. I have 1Password installed on 35 Windows 11 machines at work which I manage (many of which are less than a year old), I have it installed on iOS and Android devices (both personally and work), and I have it installed on my personal MacOS devices. Recently, I got a brand new M3 MacBook Pro, which I thought for sure would be the ideal scenario for 1Password since I kept it on a clean install (no Time Machine Migration) and it's even been unreliable on there. It was honestly flabbergasting and felt like the last straw for me. Here is a list of the kinds of things I'm talking about which happen constantly:

  • 1Password simply doesn't appear on the password fields to autofill until I refresh the page again or sometimes have to restart the browser.
  • 1Password is unlocked but it still appears to be locked when it appears next to fields in the current webpage until I restart the browser.
  • 1Password unlocks in one place but not the other.
  • I use the password generation button to update a password for an existing login only to have 1Password fail to offer to update the login info as I intended.
  • I generate a password for a new login and 1Password fails to offer to save the new login information, forcing me to fish out the generated password in the most unintuitive way imaginable because it's buried under 3 different menus and turning that into a new login manually.

These kinds of things (among others) happen constantly both to me and my users and I'm honestly starting to get to my wits end here. Can anybody help me understand why these things are happening, why 1Password hasn't fixed this, and whether this will eventually get back to the kind of reliability that I grew to expect with the native Mac OS app I started using so many years ago? Is Electron just so inherently bad that 1Password will simply never get to the point that it used to be? Do I just need to switch to another password manager?

4 Replies

  • Hello Daniel117​! 👋

    I'm sorry that you're running into a few different issues when using 1Password, that certain isn't the experience that we hope to provide. I see that you've tagged quite a few different platforms, so that I can better understand the situation can you tell me the following: 

    1. Are you seeing these issues on your new Macbook Pro? Or on other devices?
    2. Which browser are you using? 
    3. Do you remember which website you ran into the password generator issue on? Has it only happened once or does it happen each time that you generate a password? 


    I look forward to hearing from you.

    -Dave

    • Daniel117's avatar
      Daniel117
      New Contributor

      Hi Dave,

      I appreciate your response. I made it pretty clear that I’ve been experiencing these issues across a variety of devices and OSes including the dozens of Windows devices I manage at work, my Macs (both Intel and Apple Silicon) at home, and iOS devices and on browsers including Edge and Safari. Needless to say, this isn’t a hardware, website-specific, or OS issue. The lack of reliability is pervasive over the past 3 years. So, I’m not really here to troubleshoot. I can see there is a serious problem and I just want to know if AgileBits is aware of how bad it is and whether they are actually working on it. I just want to understand what’s going on.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator

        Daniel117​ 

        It's difficult to say if the issue that you're running into is something that our team is aware of without more information. If you're seeing issues on different platforms then the cause of those issues are likely different. For example, filling in an app on iOS works completely differently from filling in a browser on Windows.

        So that our team can collect more information from you and help further, please send an email to support@1Password.com and include a link to this thread. 

        -Dave