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Forum Discussion

DTL1965's avatar
DTL1965
New Contributor
12 months ago

Autofill of 2FA doesn't always work in Safari

Hi,

I'm using 2FA a lot, and on most websites it automatically fills in the code. However, on this one website I'm using, it's not. Is there any way to troubleshoot this?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: MacOS
Browser: Safari

  • Hey DTL1965,

    Can you start by sending over a link to the website if it is one we are able to access so we can do some testing and best advise?

    Thank you!

  • Thank you for getting back to me DTL1965.

    You're right, it's not a page I am able to see on my end. Could you send over some page details so we can pass it on to our development team? Here's how:

    1. Navigate to the page with the filling issue.
    2. Right click the 1Password icon in your browser toolbar.
    3. Click Help and choose Collect Page Structure.
    4. 1Password will save a .json file to your "Downloads" folder.
    5. Attach the downloaded .json file to an email addressed to upport+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • DTL1965's avatar
    DTL1965
    New Contributor

    Thanks, I've sent the e-mail and got this support ticket:

    Your support ticket ID is MKK-59529-445.

  • DTL1965

    Thank you for sending in the page structure, I can confirm that your email made it to the right team. One of my colleagues will send you a reply as soon as possible.

    Since we have a communications channel now open via email, I'm closing this thread.

    -Dave

    ref: MKK-59529-445