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Forum Discussion
DTL1965
12 months agoNew Contributor
Autofill of 2FA doesn't always work in Safari
Hi,
I'm using 2FA a lot, and on most websites it automatically fills in the code. However, on this one website I'm using, it's not. Is there any way to troubleshoot this?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: MacOS
Browser: Safari
- steph_giles
1Password Team
Hey DTL1965,
Can you start by sending over a link to the website if it is one we are able to access so we can do some testing and best advise?
Thank you!
- DTL1965New Contributor
Hi steph_giles
Thanks for your reply! The website is http://verzuimportaal.zakenwijzer.nl
The 2FA shows up after the initial login, so I don't know if you can see it. I can provide you with the source code if desired.
Thanks!
- steph_giles
1Password Team
Thank you for getting back to me DTL1965.
You're right, it's not a page I am able to see on my end. Could you send over some page details so we can pass it on to our development team? Here's how:
- Navigate to the page with the filling issue.
- Right click the 1Password icon in your browser toolbar.
- Click Help and choose Collect Page Structure.
- 1Password will save a .json file to your "Downloads" folder.
- Attach the downloaded .json file to an email addressed to upport+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
- DTL1965New Contributor
Thanks, I've sent the e-mail and got this support ticket:
Your support ticket ID is MKK-59529-445.
- 1P_Dave
Moderator
Thank you for sending in the page structure, I can confirm that your email made it to the right team. One of my colleagues will send you a reply as soon as possible.
Since we have a communications channel now open via email, I'm closing this thread.
-Dave
ref: MKK-59529-445