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Former Member's avatar
Former Member
4 years ago

Autofill on auth.ticketmaster.com not working on Mac and Linux

The autofill feature is not working on the https://auth.ticketmaster.com website.
The 1password popup window shows the appropriate entry when I click on the "email address" or "password" field that i have saved for the site. But when I click on the 1password entry popup window, it disappears and the ticketmaster site highlights the field in red border and says: "This field is required." This autofill does not work for both "Email Address" and password fields.
I have seen the same behavior on Google Chrome on a Mac and Firefox on Linux.

1Password Version: 8.4.1 - Linux, 7.9.2 - Mac
Extension Version: 2.2.3 - Firefox/Linux and Chrome/Mac
OS Version: Ubuntu 20.04.3 LTS, MacOS 12.1

browser extension

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  • Former Member's avatar
    Former Member
    4 years ago

    wavesound Thanks for letting us know! I've added you to the internal ticket that we're using to track this. Let us know if you have any other questions.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @toddcscar! Sorry for the delay in replying. This is a known issue that we've created a ticket for internally. I'll be glad to add your post here to our internal ticket so that our developers are aware of all who are impacted by it. Hopefully it is something we can fix in future releases of the extension.

    For now, I would recommend clicking/dragging or copying/pasting your login from the extension to Ticket Master's site. I know that is not ideal, but hopefully it can work until there is a better solution.

    We appreciate you reaching about about this!

    ref: dev/core/core#9442

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The autofill feature is not working on the https://auth.ticketmaster.com website.
\nThe 1password popup window shows the appropriate entry when I click on the \"email address\" or \"password\" field that i have saved for the site. But when I click on the 1password entry popup window, it disappears and the ticketmaster site highlights the field in red border and says: \"This field is required.\" This autofill does not work for both \"Email Address\" and password fields.
\nI have seen the same behavior on Google Chrome on a Mac and Firefox on Linux.

\n\n
\n\n

1Password Version: 8.4.1 - Linux, 7.9.2 - Mac
\nExtension Version: 2.2.3 - Firefox/Linux and Chrome/Mac
\nOS Version: Ubuntu 20.04.3 LTS, MacOS 12.1

","body@stringLength":"764","rawBody":"

The autofill feature is not working on the https://auth.ticketmaster.com website.
\nThe 1password popup window shows the appropriate entry when I click on the \"email address\" or \"password\" field that i have saved for the site. But when I click on the 1password entry popup window, it disappears and the ticketmaster site highlights the field in red border and says: \"This field is required.\" This autofill does not work for both \"Email Address\" and password fields.
\nI have seen the same behavior on Google Chrome on a Mac and Firefox on Linux.

\n\n
\n\n

1Password Version: 8.4.1 - Linux, 7.9.2 - Mac
\nExtension Version: 2.2.3 - Firefox/Linux and Chrome/Mac
\nOS Version: Ubuntu 20.04.3 LTS, MacOS 12.1

\n","kudosSumWeight":0,"postTime":"2022-02-12T13:50:23.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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pack!","conversation":{"__ref":"Conversation:conversation:155385"},"id":"message:155385","revisionNum":1,"uid":155385,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20224,"login":"jmendzr","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-4.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-04-30T12:05:54.235-07:00","lastPublishTime":"2025-04-30T12:05:54.235-07:00","readOnly":false},"ModerationData:moderation_data:107766":{"__typename":"ModerationData","id":"moderation_data:107766","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:107766":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:107766","revisionNum":1,"uid":107766,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:107763"},"conversation":{"__ref":"Conversation:conversation:107763"},"subject":"Re: 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wavesound Thanks for letting us know! I've added you to the internal ticket that we're using to track this. Let us know if you have any other questions.

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Seeing this as well!

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Hey @toddcscar! Sorry for the delay in replying. This is a known issue that we've created a ticket for internally. I'll be glad to add your post here to our internal ticket so that our developers are aware of all who are impacted by it. Hopefully it is something we can fix in future releases of the extension.

\n\n

For now, I would recommend clicking/dragging or copying/pasting your login from the extension to Ticket Master's site. I know that is not ideal, but hopefully it can work until there is a better solution.

\n\n

We appreciate you reaching about about this!

\n\n

ref: dev/core/core#9442

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