Forum Discussion

ekohn's avatar
ekohn
Occasional Contributor
2 years ago

Autofill on safari stops working

Hi Folks,
Running ver 8.10.1 wiuth extension 2,7,0
MacOS 13.3

Everything works great, till it doesn't.
Randomly the I would go to a password box in safari, 1pass shows my login info, when I click nothing happens.
If I close and reopen safari, it works again. until it doesn't.


1Password Version: 8.10.1
Extension Version: 2.7.0
OS Version: 13.3
Browser:_ safari

9 Replies

  • tezgno's avatar
    tezgno
    Occasional Contributor

    I sent the logs. Support id is [#GIR-96485-744]

  • Former Member's avatar
    Former Member

    tezgno we look forward to getting your logs. Let us know your support ID number when you have it.

  • tezgno's avatar
    tezgno
    Occasional Contributor

    Sure. I’ll gather some logs and send them over today. The Mac that I have which runs the beta isn’t my daily driver machine (for obvious reasons) but I’ll be on it today so I can pull whatever logs you need.

  • tezgno

    Hopefully, this will resolve itself as the beta becomes stable. We're always willing to look at logs if you wish to provide them. It might help us before the next release. I know I often encounter things others do not. Any help is appreciated and welcomed.

    If you'd like to send them over please follow the instructions in Steph's post just prior to yours.

  • tezgno's avatar
    tezgno
    Occasional Contributor

    I can confirm similar behavior. Only on Mac 13.3 beta. Just about every website in which I go to select the login doesn't work. This issue isn't happening on non-beta Mac's. Just the beta. Been an issue since 13.3 beta.

  • Hi ekohn,

    I'm sorry for the trouble.

    If you run into this issue again can you please send over some logs so we can take a closer look? I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach these reports to an email addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • ekohn's avatar
    ekohn
    Occasional Contributor

    I haven't seen it in other devices (ios based) and only on my daily machine.
    you are correct 13.3 is still beta.

  • ekohn

    Is your entry correct that you are using a beta OS? That may be the culprit. I don't have that installed to check with. Assuming it is correct do you experience this in any other devices you have?