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Former Member's avatar
Former Member
3 years ago

Autofill stopped working in browsers after update to 1Password 8

Hello there,

I've updated to 1password 8 and after the update autofill stopped working accurately on my browsers (Safari, Chrome, Firefox). By accurately I means that sometimes it works and sometimes it don't and I don't understand why....

My previous workflow was, I either click on the 1Password icon or execute the global shortcut and 1Password popup show up and autofill worked every time.

Now with the update, the 1Password icon is not always visible in an input (why ?), but when it appears and I click on it, sometimes it works but more frequently nothing happens... Same thing with my previous global shortcut that I used, when I pressed it sometimes it works sometimes it don't…

My current solution is to open 1Password, search for my password, copy paste user and password... Not really productive...

What I did so so far to troubleshoot :

  • Open Terminal and run /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app => Nothing changes
  • Checked that Browser connection is setup => Checked but extension don't show up on Safari

I really think it's a global issue because I have the same behaviour on the 3 browsers I mentioned earlier in the post.

I hope you'll be able to help me cause it's really disappointing...
Thanks for reading

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Just to make sure that nothing bizarre hadn't happened to our MBP, we installed Bitwarden and tested its autofill functionality. Worked fine. So, have migrated to that until we hear back from 1Passsword.

  • Former Member's avatar
    Former Member
    3 years ago

    In researching this issue, found an interesting review of 1Password at Wired.com. In it, the author says, "But on MacOS Monterey, I've had problems with (1Password 8) autofill not working, keyboard shortcuts stopping until I relaunch the browser, among other issues."
    So, apparently not an issue unique to the contributors in this thread.
    Hoping that the 1Password team is working on a remedy.

  • Former Member's avatar
    Former Member
    3 years ago

    Am also having this issue. Incredibly frustrating. Since the update to 1Password 8 on Mac, Autofill is not working—not autofilling at all. I have to fetch the user name and password for each site that requires such. Am now searching for a 1Password alternative, but am more than willing to give it another shot, if someone can offer direction.

    Should I also submit a diagnostic report, etc?

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @jbleuzen:

    I'd like to apologize for the delay here. That definitely doesn't sound like the experience we want you to have here. I'd like to ask you (and @mjclemente) to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    3 years ago

    I'm worried that I'm going to need to do the same. Any answers from 1Password folks on this?

  • Former Member's avatar
    Former Member
    3 years ago

    The solution to my problem was to uninstall 1password8 and rollback to 1Password7.
    Well done and thanks for your help ;)