Autofill timing in a web base modal login dialog - timing.

Hey @kiwigrant,

Thank you for getting back to me.

Please let us know if there is anything else we can help with at all.

steph_giles Taking another look, it modal login dialog is not tied to a URL rather to our Global protect application for MacOS.

It seems to be working now, and I am unable to reproduce the fault. Im calling this resolved for now. Thank you very much for your follow up.

Hey @kiwigrant,

Can you confirm that the URL you have saved in 1Password matches the login page URL? It sounds like there may be an old URL saved in 1Password which on signing in brings up this message as it is no longer accessible.

What steps are you taking to fill with 1Password, are you clicking 'open and fill' from your 1Password app or extension or are you clicking on the inline menu suggestion that appears beneath the fields? IS the behaviour the same with both of these methods?

Any information surrounding the above questions would be really useful.

@Joy_1P Hello - sorry for the delays in responding. It took some time for the dialog in question to reoccur.

The application in question is our corporate VPN Global connect, which throws up a PingID SSO authentication modal dialog.
This modal dialog appears to browser based. I thought to then redefine my default browser from Safari to Chrome which seemed to resolve the issue.

This is the error that was thrown when I used 1password to autofill. The error did not occur if I filled our UN and PW separately.

I know this is very edge case-ish but hopefully reporting it might point to other similar issues.

Hey @kiwigrant, sorry to hear that your credentials are rejected when using 1Password to autofill. To determine what is happening and what the best options are moving forward, we'd like to take a look at the website on which this issue has occurred. What is the URL to it?