Forum Discussion

Gilles's avatar
Gilles
Dedicated Contributor
2 years ago

AutoSubmit not working anymore on one website

It used to work, that Financial Institution made changes to their web page, now it will not autosubmit

https://client.bnc.ca/cdbn/login

all other sites work and autosubmit whwn I use 1Password shortcut


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9 Replies

  • Thank you Gilles.

    I have located your ticket, the team will be in touch soon.

    ref: BIW-49269-183

  • Former Member's avatar
    Former Member

    Hey Gilles even with the username field filled beforehand, autosubmit still works on my end: https://share.cleanshot.com/9h29npQ8. Could you share a screen recording of the behavior from your end so that we can take a closer look at what is going on?

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  • Gilles's avatar
    Gilles
    Dedicated Contributor

    @Joy_1P

    do you think there is anything you can do to re introduce autosubmit for this site ?

  • Gilles's avatar
    Gilles
    Dedicated Contributor

    Yes it works because you had no name in the userID field
    you did check "Remember me" with no name already in the UserID

    Once the UserID is "remembered" and that field is filled already, this is when autosubmit is not working
    it fills the password field and stop there, no autosubmit, if I press "enter" no effect, I have to click the "connection" button

  • Former Member's avatar
    Former Member

    Gilles Hmm it is odd, but after testing things out again with the "Remember me" option selected, I am see that autosubmit is working: https://share.cleanshot.com/jX5NTvsm

    The error in the video above only comes up because my username and password are not valid. Could you test this again from your end and let me know what you're seeing? What browser are you using and what version of the extension are you running?

  • Gilles's avatar
    Gilles
    Dedicated Contributor

    I need to have "Remember me" selected, otherwise I get a Two factor authentification request every time I log in

    If I could at least just press "Enter" after the password has filled with 1P, not even I have to click the "connect" button

    Why wouldn't 1P just fill in the password and autofill ?

  • Former Member's avatar
    Former Member

    Hey Gilles, I took a look at the website https://client.bnc.ca/cdbn/login. I can confirm that autosubmit does work if "remember me" is not checked. I'm curious, when you fill your login, does that option automatically get checked? That behavior has happened on other websites. If it is happening there, please let us know and we can take a closer look at it with you.

  • Gilles's avatar
    Gilles
    Dedicated Contributor

    The problem with autosubmit, only occurs if the site has "remember me" active, which remembers the login user
    when th user ID is remembered it does not autosubmit
    if there is no User ID then it will autosubmit