Forum Discussion

mgj's avatar
mgj
New Contributor
11 months ago

autosubmit or autofill not completing the login

My companies website doesn't appear to fully work with the autofill feature. The webpage first asks for the username, which allows me to pick the username properly and once I do it moves to the password page and it properly fills in the password, but it doesn't submit the page by pressing the 'continue' button.

For instance, I browse to the website:

app.domain.com

I get redirected to

login.domain.com/u/login/identifier........

I then click on the appropriate username from the list of many depending on what I'm testing. As soon as I do it submits the page and goes to

login.domain.com/u/login/password.......

And fills in the appropriate password. But it just stays there. I then have to press the "Continue" button. It would be nice if it did this for me.

1Password Version: 1Password for Mac 8.10.46 (81046026)
Extension Version: 8.10.46.26
OS Version: MacOS 14.7
Browser: Chrome, Arc, Firefox all behave the same way

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    mgj

    Thank you, I see your email in the support queue. One of my colleagues will send you a reply via email soon, keep an eye on your inbox.

    To prevent having the same conversation in two places at once, I'll close this thread.

    -Dave

    ref: SJE-79117-815

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    Hello mgj! 👋

    I'm sorry that 1Password isn't submitting your login automatically. The team would like to look into this further and get this fixed, can you share the address of the webpage in question?

    If you're unwilling to post the website address on the public forum then please send it to support+forum@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave