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Forum Discussion
Former Member
3 years agobank of montreal login problems
can no longer login into bmo with 1password. the login page just resets when I try to login with 1password for safari or for chrome. it also won't allow me to cut and paste my login credentials. the ...
1P_Evon
1Password Team
2 years ago@allenbaum,
Thank you for your reply. I'm glad to hear that you're able to autofill from the extension pop-up instead.
Regarding the "#shadow-root" issue, that can't be fixed on your end. Use of these elements in the website's code allow one to keep the structure, style, and behaviour of certain sections on a webpage sort of "hidden" from other sections. In the case of 1Password, unfortunately it prevents our mechanisms from interacting with those sections of the page to do things like save the login, or fill it.
Our development team is aware of this behaviour, and is actively looking into how we can handle it better in the future. I've added your case as further insight to our internal report.
I hope that helps! Let me know if you have any questions.
-Evon
ref:#2900