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Forum Discussion
System
2 years agoSuper Contributor
Being asked for account password after using Touch ID
This discussion was created from comments split from: Touch ID not working on Mac.
1P_Dave
Moderator
2 years agoHello kirshara987! 👋
I'm sorry that Touch ID isn't working to unlock 1Password on your Mac. It sounds like you might be running into an issue that our developers are investigating. So that I can confirm this, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147439/being-asked-for-account-password-after-using-touch-id
- Your forum username:
kirshara987 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave