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jkane001's avatar
jkane001
Frequent Contributor
4 years ago

Beta Installation Failure - Windows

I keep getting an installation failure message on the latest beta (The current version I have installed is 8.6, so this is apparently my first attempt to install the beta). The message is "1Password was unable to complete installation and will roll back and changes."

I checked Event Viewer (I'm in Windows 10), and I see this "Audit Failure" message:

A privileged service was called.

Process:
Process ID: 0x1898
Process Name: C:\Users\176664\AppData\Local\1Password\app\8\1Password.exe

Service Request Information:
Privileges: SeTcbPrivilege

No clue if that's related, but figured I'd include it in case. Anything else I can offer to help w/ that error?

1Password Version: 8.7 beta
Extension Version: Not Provided
OS Version: Windows 10

betas

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  • jkane001's avatar
    jkane001
    Frequent Contributor
    4 years ago

    Sigh - and while I was able to uninstall the beta and reinstall the stable version yesterday, today I cannot. So now I have no 1Password Windows app. At least I have the Chrome plugin still... I'll work on the report ASAP.

  • MikeT's avatar
    MikeT
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi jkane001,

    And I cannot confirm that, as this computer is indeed a company-managed laptop.

    Ahh, that might be the issue. It may be restricted by a company policy but we didn't change anything that would require more rights, in fact, we minimized the rights required. It could be something else such as your anti-virus solution might not like the change.

    Could you send us your diagnostics report from 1Password?

    Here's how to generate the report on Windows

    Please email the report to support+forum@1password.com and in your email, also include:

    Thanks.

  • jkane001's avatar
    jkane001
    Frequent Contributor
    4 years ago

    Nightly build still fails the same. The annoying thing is it will continue to try now, throwing an error every time, until I uninstall and re-install the non-beta.

    And I cannot confirm that, as this computer is indeed a company-managed laptop.

  • MikeT's avatar
    MikeT
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi jkane001,

    Thanks for writing in, I apologize we didn't reply sooner.

    It is strange that it said a privileged service was called but we don't require any privileges to install or uninstall 1Password.

    Are you still having this issue with the latest 8.7 nightly build?

    Also, can you confirm that your system is not managed by a company or an IT administrator?

  • jkane001's avatar
    jkane001
    Frequent Contributor
    4 years ago

    FYI, I uninstalled 8.6, tried installing 8.7, and still got the same error (including the "roll back changes" part). Downloaded and installed 8.6 again, and it worked just fine - but all I had to do to get my vault open was enter my master password, so I'm not sure it fully uninstalled when I tried to start clean.