Better n'th character and m'th character handling. It's bad having to show pwd in big text.

Hi Former Member Thanks for your insightful comments. I find it easy to believe that what you say is true.

Having said that, I cannot understand why they do not offer things like Yubikey support as an option, for their more tech savvy customers. In the great scheme of things and with the banks' VAST IT resources, the development and support costs of doing this must surely be trivial. I'd imagine there would be a strong ROI in fact, both in terms of reduced fraud, and also in marketing mileage, promoting themselves as being the most secure bank, immune from phishing attacks. I'd imagine a lot of customers would find the option of moving to a bank where you cannot be hacked by phishing, quite appealing.

Of course there is always going to be resistance to change (and inability to change with some folks) but to offer support for something is not the same as requiring it.