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Former Member's avatar
Former Member
3 years ago

Biometric stopped working on S21

Used biometric unlock until today. 1 Pass started asking for password everytime I unlock. Already tried changing the unlock method and changing back to biometric. Does not work. Using last version ...
android
Former Member's avatar
Former Member
3 years ago

I got the fix from Technical Support. Worked for me.

"Please ensure you have access to 1Password on another device or your Emergency Kit before clearing the app data:

Open your device settings.
Tap Apps.
Tap 1Password.
Tap Storage, then tap Clear Storage/Clear Data.
Open the 1Password for Android app, then sign into your 1Password account again using one of the sign in steps provided within the app.