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Former Member's avatar
Former Member
3 years ago

Biometric stopped working on S21

Used biometric unlock until today. 1 Pass started asking for password everytime I unlock. Already tried changing the unlock method and changing back to biometric. Does not work. Using last version ...
android
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi all.

It looks like Samsung have re-issued the most recent software update, so if you run into trouble with fingerprint recognition with 1Password on a Samsung S21 device, have a look to see if that new update is available.

Try this before doing anything to the 1Password app itself – the system update may well mean that you don't need to. :)