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franksands's avatar
franksands
New Contributor
2 years ago

Biometric unlock does not work sometimes

Hi, here are the specs: Samsung A54 5G (SM-A546E/DS) running Android 14 1Password version 8.10.24 (81024044 Production channel) The A54 has the fingerprint sensor under the screen, so there i...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello franksands! 👋

I'm sorry that you're running into trouble when using your fingerprint to unlock 1Password. Can you tell me if you also run into this issue when unlocking the Android phone itself using your fingerprint? Or when using your fingerprint with other apps other than 1Password?

Althought it likely won't affect the issue that you're reporting, I do recommend that you update to version 8.10.26 which is the latest version: How to keep 1Password up to date

I look forward to hearing from you.

-Dave