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Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
1P_Dave
Moderator
ModeratorHello DalekCoffee! 👋
I'm sorry that you're running into issues when unlocking 1Password on your Motorola Razr device. It sounds like you might be running into a known issue that our development team is currently tracking and the diagnostics report that you said that you sent in will help our team confirm that you're seeing the same issue.
Please continue working with our team over email and they'll be able to help further.
-Dave
#31939
I haven't seen any more communication over email for this issue as well.
Thanks!- 1P_Dave
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-DaveAlso having this issue on an Honor Magic V5 (Android 16/Magic OS 10.0.0.122/app version 8.11.22 (81122027)), so no longer seems to be Motorola exclusive. Biometrics work for about 20 minutes, and sometimes after a reboot, but eventually always ask for my password no matter what settings I use (even enabling unlocking with Device Passcode). No other apps have this issue, including other password managers like Bitwarden which I use for work.
The issue is marked as SOLVED but it's not. I am using Motorola Edge 50 Pro and i face this issue every time. I have been avoiding to use it on phone altogether now. If this continues further, i might go back to Bitwarden next year.
Thanks.
