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Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
Saying it's with the Dev team might be marked as a solution, but it's not a solution, it's a process which hasn't yet solved anything.
I've had this problems several times on my Motorola Edge 50 Pro, but never with my Motorola Power G8.
Biometric stops working on the Edge for no obvious reason. The other options also fail - PIN login get the same "That didn't work. Please try again". The only working option is Master Password EVERY time and since mine is long and complicated, this is a real pain.
- 1P_Dave
Moderator
I'm sorry that you're also running into the issue. I've added your report to the internal work item for the issue, our developers continue to investigate.
-Dave
