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DalekCoffee's avatar
DalekCoffee
New Contributor
9 months ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello DalekCoffee! 👋

I'm sorry that you're running into issues when unlocking 1Password on your Motorola Razr device. It sounds like you might be running into a known issue that our development team is currently tracking and the diagnostics report that you said that you sent in will help our team confirm that you're seeing the same issue. 

Please continue working with our team over email and they'll be able to help further. 

-Dave

#31939

DalekCoffee's avatar
DalekCoffee
New Contributor
7 months ago

I haven't seen any more communication over email for this issue as well.

Thanks!