Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
9 months ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

sanemane's avatar
sanemane
New Contributor
7 months ago

The issue is marked as SOLVED but it's not. I am using Motorola Edge 50 Pro and i face this issue every time. I have been avoiding to use it on phone altogether now. If this continues further, i might go back to Bitwarden next year. 

Thanks.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

sanemane​ 

I'm sorry that you're running into the issue as well, please see my post here. I've added your report to the internal work item for the issue. 

-Dave

  • sanemane's avatar
    sanemane
    New Contributor
    7 months ago

    Can you mark this thread as Unresolved? Saying "Solved" is misleading. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      7 months ago

      sanemane​ 

      Marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who stumbles onto the thread in the future. 

      -Dave