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Forum Discussion
Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
I am having the same issues on my Motorola Razr+ 2024 (aka Razr Ultra 50 for the people outside North America). Done the same steps as OP, no changes. Unlike OP, I am on Android 15.
Motorola pushed the May security update + other bug fixes this past week, has not made a difference either.
This is extremely frustrating having to enter my long vault password + connect my YubiKey every time I want to use the app.
I have diagnostic files generated for whomever at 1Password can take them.
App info:
App version 8.10.80
81880023 on Production Channel
Device info:
Motorola Razr+ 2024 / RAZR Ultra 50
Android 15 build V2UX35.47-37-3
If you are still having the problem, or you have uninstalled 1PW. you might like to try the fix I found and, if it doesn't work, you will have only lost five minutes.
I cleared the Android cache for the 1PW app. Then went to the Android settings>Security and Privacy>Device unlock>Screen lock> Settings icon and set Auto-confirm unlock to ON (slightly less secure than tapping Enter to confirm). It worked. Again. This seems to be the fix, at least on my Edge 50 Pro.
- 1P_Dave
Moderator
Thank you for sending in the diagnostics report, I see that my colleague sent you a reply via email and added you to our internal work item for the issue.
-Dave
