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Forum Discussion
Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
I'm also having the same problem, I'm also on a Motorola Edge 50 Pro.
I believe the problem started when I moved to the latest version of 1password (the one where I had to install a different mobile app to the previous one), although I had both on my old phone and biometrics worked for both, on my new phone biometrics doesn't work for the new app, and I've since uninstalled the old app
I switched back to Bitwarden for my personal use and lived a happy life for a while.
My work uses 1Password, and using both on browsers is chaotic. So, planning to stick to 1Password until I am working for this employer.
Noticed that Bitwarden works even better than 1Password, some things are better in 1Password for sure, but not as buggy.
