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Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
I'm also having the same problem, I'm also on a Motorola Edge 50 Pro.
I believe the problem started when I moved to the latest version of 1password (the one where I had to install a different mobile app to the previous one), although I had both on my old phone and biometrics worked for both, on my new phone biometrics doesn't work for the new app, and I've since uninstalled the old app
You might like to try the fix I found and if it doesn't work, you will have only lost five minutes, instead of installing/unistalling, etc.
I tried the Android cache clearing for the 1PW app. Then went to the Android settings>Security and Privacy>Device unlock>Screen lock> set Auto-confirm unlock to ON (slightly less secure than tapping Enter to confirm). It worked. Again. This seems to be the fix, at least on my Edge 50 Pro.
