Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
8 months ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

tonyt42's avatar
tonyt42
New Contributor
3 months ago

I'm still experiencing this issue on my razr. What is the latest on resolution?

Thanks

  • birchyboy01's avatar
    birchyboy01
    Occasional Contributor
    2 months ago

    Simple - there still isn't one.  Although it's with their Development Team, I don't think there is a  sufficient number of users, proportionately to their user-base, for them to spend a great deal of time on resolving it.  I'm moving on to another provider, since my fingerprint works for every other app and I have to put a long, complex master password in every time I use it for this one.