It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
1P_Dave
Moderator
ModeratorDalekCoffee, tonyt42, abelj, andc, sanemane
I'm sorry for the disruption that the issue is causing. Our development team recently added additional logging to the biometric unlock process for 1Password on Android and this has provided us with a better understanding of the issue and the team continues to investigate using this new information.
When a fix for this issue has been implemented in an update to the 1Password for Android app it will be mentioned in our release notes on the following link - https://releases.1password.com/android/8.10/#whats-new
-Dave
Thanks Dave. Please let me know if you need any more information to help track down the problem, I'm happy to provide debugging logs etc if it will be helpful.
