It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Solved
Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
I was having the same issue on my Motorola Razor 2024. I tried all the suggestions I found on this thread but none of them solved the issue. I have since discovered a setting on my phone that fixed the issue for me. I'm on the latest version of Android for mngy phone and also the latest version of 1password. Under settings/security & privacy/more security & privacy/auto fill service from Google/preferences/authenticate with biometrics before filling passwords. Set that last one to on. It was off on my phone and once I set it to on it started working.
Sigh. I got so excited seeing this. Tried the same steps, mine was also set to off, but it made no difference.
Mine is a Motorola Razr Plus 2025, in case someone is keeping track.
