Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
8 months ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    6 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

birchyboy01's avatar
birchyboy01
Occasional Contributor
2 months ago

Oh dear, it's back again.  I don't know if it was the latest 1PW update - 8.11.8 -  but the "That didn't work" is back again and my previous solutions don't work any more, which is strange.  All the usual uninstall, reinstall, clear cache, clear data stuff also fails.  It won't use device unlock and gives the "That didn't work" error again.  Regrettably, I've wasted enough time trying to find a solution which your development team has also apparently failed to find.  Time to move to another Password Manager, I think.  :-(