Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
9 months ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

Ethato's avatar
Ethato
New Contributor
2 months ago

It is not solved at all, still dosnt work on Motorola edge 50 pro. How it is possible that after half a year such big company cant solve this issue?