Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
1 year ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    9 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

willzlife's avatar
willzlife
New Contributor
2 months ago

I gave up on my 2024 Razr+ and moved to the 2025 Razr Ultra 60. 1Password works fine on this device FWIW. Disappointed to see the bug still exists on my Razr+ today.

jom's avatar
jom
New Contributor
2 months ago

Working now on my Magic V5 too, I set it up again but didn't use the QR code login method and did the password + secret key manually and it's been fine!