Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
1 year ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    9 months ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

d3d's avatar
d3d
New Contributor
2 months ago

I am experiencing the same issue on my Xiaomi 11t pro. Like the razr, this phone has a side mounted fingerprint scanner, though I don't know if that's important. 

Very frustrating to be suddenly dealing with needing to type my master password almost every time I need to use the app

jtenkate's avatar
jtenkate
New Contributor
2 months ago

Reinstalling the app is the only solution that fixed it for me. Annoying for such expensive software 

  • d3d's avatar
    d3d
    New Contributor
    2 months ago

    Agreed. I have been subscribed for 5 years and this biometrics big is making me want to use something else. I tried clean installing the app but it didn't change anything.