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Biometric unlock not working: That didn't work. Check your password and try again
Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.
While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:
-Dave
In light of this issue still not being fixed after over a year + the price increases, I have stopped using 1Password after nearly a decade and moved to Proton Pass.
Does Proton Pass have all of the same features and eye candy as 1Password? No.
But you know what Proton Pass does that 1Password doesn’t do? Fully work on my Razr Ultra without ridiculous bugs. Biometrics works every single time, autofill works every single time.
AgileBits, shame on you for trying to pass this as a “driver” issue or something with Motorola. If competitors’ apps work fine, it’s clearly something you’re doing.
The problem has been fixed, at least for some cases - it's working for me on my Motorola Edge 50 Pro for the past few months.
I followed whatever instructions were recommended here at the time, which I think was just uninstalling the app, reinstalling it again, and setting it up from scratch (logging in with secret key and password)
