Forum Discussion

DalekCoffee's avatar
DalekCoffee
New Contributor
1 year ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    1 year ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

oprk's avatar
oprk
New Contributor
1 month ago

Motorola razr 2025 and same thing here. Tried to unset biometric and reset, no change. and what's odd is this only seemed to start happening in the last couple of weeks. Android 16

  • Joseph2W's avatar
    Joseph2W
    New Contributor
    1 month ago

    Mine is also Android 16 now. I've discovered a new, related issue: in the past I could set up device passcode instead of biometrics which was easier than entering the whole 1P PW. Now this no longer works either. 

    Could we get a recent update on resolution 1P_Dave?