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DalekCoffee's avatar
DalekCoffee
New Contributor
1 year ago
Solved

Biometric unlock not working: That didn't work. Check your password and try again

Hello!,  I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...
android
  • 1P_Dave's avatar
    1P_Dave
    1 year ago

    DalekCoffee​ 

    The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

    While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:


    -Dave

d3d's avatar
d3d
New Contributor
1 month ago

Still experiencing this on my xiaomi. I am not renewing my subscription because of this issue. It's been over 6 months with no resolution. Proton pass and all other apps that rely on biometrics work just fine.