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Former Member's avatar
Former Member
4 years ago

Biometric unlock unavailable but is should be

Hi, I am trying to enable biometric unlock (face recognition) in 1Password on my android phone (Samsung Galaxy S20 FE 5G). When enabling it in the security settings, I get an error message which s...
android
Former Member's avatar
Former Member
4 years ago

I have a similar issue, but was trying to use Fingerprint instead if face. 1Password does not show the option to unlock with fingerprint, but does show unlock with face. When I enabled unlock with face, it uses my S20 FE's fingerprint to unlock (no face unlock is setup on my phone).

This is probably a label issue on 1Password, but might also be Samsung giving the wrong biometric information?