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Forum Discussion
Biometric unlock unavailable but is should be
Hi,
I am trying to enable biometric unlock (face recognition) in 1Password on my android phone (Samsung Galaxy S20 FE 5G). When enabling it in the security settings, I get an error message which s...
1P_Timothy
Community Manager
Community ManagerHi @jobl, thanks for joining us on the forum!
It sounds like you're referring to a bug with 1Password 8 for Android. Currently, if a device has a facial scanner, the wording for Biometric unlock will default to Face unlock even if Face unlock is not on or available with 1Password on the device. If you have a fingerprint registered, tapping Face unlock on will enable fingerprint unlock in 1Password 8 for Android.
Our development team is aware of this issue and working to make a fix available. Thanks for letting us know it has been an issue for you!
