Forum Discussion

Former Member

4 years ago

Biometric Unlock unavailable

Trying to turn on biometric unlock in 1P produces an IllegalBlockSizeException. I saw a similar thread with the same error but no resolution was posted. https://1password.community/discussion/11...

android

1P_Timothy

Community Manager

4 years ago

Hello @djlittlemind thanks for reaching out to us!

I'd like to ask you to try resetting your biometrics. Before you proceed, make sure you can sign in to your account on the 1Password website and have your account password and Secret Key handy.
1. Open 1Password for Android.
2. Tap > Settings > Security > Turn off Biometric Unlock.
3. Open your device's Settings > Security > Fingerprint Unlock > Delete your saved fingerprints and turn off Fingerprint Unlock.
4. Restart your device > Turn on Fingerprint Unlock and save your fingerprints again.
5. Open the 1Password app.
6. Tap > Settings > Security > Turn on Biometric Unlock.

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Unlock unavailable","id":"message:107889","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:107889","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:107889"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:107889"},"body@stripHtml({\"truncateLength\":200})":" Trying to turn on biometric unlock in 1P produces an IllegalBlockSizeException. \nI saw a similar thread with the same error but no resolution was posted. \nhttps://1password.community/discussion/11...","body@stringLength":"857","rawBody":"

Trying to turn on biometric unlock in 1P produces an IllegalBlockSizeException.
\nI saw a similar thread with the same error but no resolution was posted.
\nhttps://1password.community/discussion/119024/biometric-unlock-unavailable

\n\n

Android 10
\nMoto E
\n1P 7.9.1
\nFingerprint unlock set up (face unlock not available on this phone)
\n

\n\n

1Password Version: 7.9.1
\nExtension Version: Not Provided
\nOS Version: Android 10

\n","kudosSumWeight":0,"postTime":"2022-01-03T15:16:45.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDc4ODktOTA1MGkwQzQzNTJDREQ5Mjc4QzBG?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107889_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1517},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

Android 10
\nMoto E
\n1P 7.9.1
\nFingerprint unlock set up (face unlock not available on this phone)
\n

\n\n

1Password Version: 7.9.1
\nExtension Version: Not Provided
\nOS Version: Android 10

"},"Conversation:conversation:107889":{"__typename":"Conversation","id":"conversation:107889","solved":false,"topic":{"__ref":"ForumTopicMessage:message:107889"},"lastPostingActivityTime":"2022-01-06T18:02:43.000-08:00","lastPostTime":"2022-01-06T18:02:43.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:107889":{"__typename":"ModerationData","id":"moderation_data:107889","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDc4ODktOTA1MGkwQzQzNTJDREQ5Mjc4QzBG?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDc4ODktOTA1MGkwQzQzNTJDREQ5Mjc4QzBG?revision=1","title":"wcp9tsd8lxgp.jpg","associationType":"BODY","width":1566,"height":1914,"altText":null},"Revision:revision:107889_1":{"__typename":"Revision","id":"revision:107889_1","lastEditTime":"2022-01-03T15:16:45.000-08:00"},"ForumReplyMessage:message:107890":{"__typename":"ForumReplyMessage","id":"message:107890","conversation":{"__ref":"Conversation:conversation:107889"},"author":{"__ref":"User:user:28"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:107889/message:107890","revisionNum":1,"uid":107890,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Biometric Unlock unavailable","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:107890"},"parent":{"__ref":"ForumTopicMessage:message:107889"},"body":"

Hello @djlittlemind thanks for reaching out to us!

\n\n

I'd like to ask you to try resetting your biometrics. Before you proceed, make sure you can sign in to your account on the 1Password website and have your account password and Secret Key handy.
\n1. Open 1Password for Android.
\n2. Tap > Settings > Security > Turn off Biometric Unlock.
\n3. Open your device's Settings > Security > Fingerprint Unlock > Delete your saved fingerprints and turn off Fingerprint Unlock.
\n4. Restart your device > Turn on Fingerprint Unlock and save your fingerprints again.
\n5. Open the 1Password app.
\n6. Tap > Settings > Security > Turn on Biometric Unlock.

","body@stringLength":"713","rawBody":"

Hello @djlittlemind thanks for reaching out to us!

\n\n

I'd like to ask you to try resetting your biometrics. Before you proceed, make sure you can sign in to your account on the 1Password website and have your account password and Secret Key handy.
\n1. Open 1Password for Android.
\n2. Tap > Settings > Security > Turn off Biometric Unlock.
\n3. Open your device's Settings > Security > Fingerprint Unlock > Delete your saved fingerprints and turn off Fingerprint Unlock.
\n4. Restart your device > Turn on Fingerprint Unlock and save your fingerprints again.
\n5. Open the 1Password app.
\n6. Tap > Settings > Security > Turn on Biometric Unlock.

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